What Swimming Teaches Us About Team Relationships
In my latest video, I break down how swimming teaches us the importance of these relationship-building efforts and the specifics of what we as leaders need to nurture with our teams.
Holiday Gift Insights - What Everyone Else Is Doing
In an effort to simplify the decision-making process, we're sharing some of the trends we've seen with gifting over the years. We're even sharing our best seller and why that gift had such success.
What Makes A Successful Holiday Gift? The Travel Bag Edition
Last year we had the opportunity to work with one of our clients in the travel and tourism space to design an experience that delivered their highest engagement yet.
When Research Leads to Relationships
Thoughtful client and prospect research turns into powerful, personalized touchpoints that deepen relationships and drive loyalty, without relying on big gestures. ...more
Retention ,Strategy Clients Client Loyalty &Business Development
April 21, 2025•7 min read
Tracking the Ripple Effect of Client Care
How to execute and measure a client engagement strategy that boosts loyalty, referrals, and retention. Includes a simple framework and five essential tracking questions. ...more
Retention ,Strategy Clients Client Loyalty &Business Development
April 02, 2025•5 min read
Designing Client Touchpoints For Retention
Discover how to design intentional, insight-driven client touchpoints that strengthen relationships, build emotional loyalty, and increase retention. ...more
Retention ,Strategy Clients Client Loyalty &Business Development
April 02, 2025•6 min read
Turning Insight Into Loyalty
Learn how to identify meaningful patterns in your client research and use them to nurture stronger relationships. ...more
Retention ,Strategy Clients Business Development &Leadership
April 02, 2025•6 min read
The Research Step That Builds Client Loyalty
Creating long-term client relationships starts with knowing who they are. Learn how to research your top clients, uncover what matters to them, and build a strategy rooted in care, relevance, and trus... ...more
Prospects ,Relationships Strategy Clients &Business Development
April 02, 2025•7 min read
Client Engagement Strategy Step 1: More Loyalty, Less Hustle
A powerful tool for deepening client loyalty, boosting referrals, and growing revenue, without chasing new leads. ...more
Retention ,Strategy Clients Client Loyalty &Business Development
April 02, 2025•4 min read
Care as a Profitable Business Strategy
96% of business leaders believe expressing care increases profitability. But many still struggle to implement it effectively. Here’s how to make care a competitive advantage ...more
Prospects ,Strategy Clients &Business Development
April 02, 2025•5 min read
Deeper Prospect Understanding Drives Trust And Conversion
Success starts with knowing your prospects beyond the surface. Learn how understanding their values, goals, and motivations helps you create meaningful engagement and long-term client loyalty. ...more
Prospects ,New Business &Sales Strategy
April 02, 2025•7 min read
Targeted Contact Lists Boost Business Growth
Your contact list isn’t just a collection of names; it’s a powerful tool for business growth. Learn how to turn your network into a strategy for stronger client retention, more referrals, and lasting ... ...more
Referrals ,Retention Conversion Leads &Prospects
March 03, 2025•7 min read
The Cost of Overlooking Prospects and Partners
Businesses prioritize clients and employees, but neglect prospects and partners. Learn why this oversight is costly and how to fix it. ...more
Retention ,Prospects Strategic Partners &Strategy
March 03, 2025•6 min read
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