What Swimming Teaches Us About Team Relationships

In my latest video, I break down how swimming teaches us the importance of these relationship-building efforts and the specifics of what we as leaders need to nurture with our teams.

Holiday Gift Insights - What Everyone Else Is Doing

In an effort to simplify the decision-making process, we're sharing some of the trends we've seen with gifting over the years. We're even sharing our best seller and why that gift had such success.

What Makes A Successful Holiday Gift? The Travel Bag Edition

Last year we had the opportunity to work with one of our clients in the travel and tourism space to design an experience that delivered their highest engagement yet.

When Research Leads to Relationships

Thoughtful client and prospect research turns into powerful, personalized touchpoints that deepen relationships and drive loyalty, without relying on big gestures. ...more

Retention ,Strategy Clients Client Loyalty &Business Development

April 21, 20257 min read

When Research Leads to Relationships

Tracking the Ripple Effect of Client Care

How to execute and measure a client engagement strategy that boosts loyalty, referrals, and retention. Includes a simple framework and five essential tracking questions. ...more

Retention ,Strategy Clients Client Loyalty &Business Development

April 02, 20255 min read

Tracking the Ripple Effect of Client Care

Designing Client Touchpoints For Retention

Discover how to design intentional, insight-driven client touchpoints that strengthen relationships, build emotional loyalty, and increase retention. ...more

Retention ,Strategy Clients Client Loyalty &Business Development

April 02, 20256 min read

Designing Client Touchpoints For Retention

Turning Insight Into Loyalty

Learn how to identify meaningful patterns in your client research and use them to nurture stronger relationships. ...more

Retention ,Strategy Clients Business Development &Leadership

April 02, 20256 min read

Turning Insight Into Loyalty

Client Engagement Strategy Step 1: More Loyalty, Less Hustle

A powerful tool for deepening client loyalty, boosting referrals, and growing revenue, without chasing new leads. ...more

Retention ,Strategy Clients Client Loyalty &Business Development

April 02, 20254 min read

Client Engagement Strategy Step 1: More Loyalty, Less Hustle

Targeted Contact Lists Boost Business Growth

Your contact list isn’t just a collection of names; it’s a powerful tool for business growth. Learn how to turn your network into a strategy for stronger client retention, more referrals, and lasting ... ...more

Referrals ,Retention Conversion Leads &Prospects

March 03, 20257 min read

Targeted Contact Lists Boost Business Growth

The Cost of Overlooking Prospects and Partners

Businesses prioritize clients and employees, but neglect prospects and partners. Learn why this oversight is costly and how to fix it. ...more

Retention ,Prospects Strategic Partners &Strategy

March 03, 20256 min read

The Cost of Overlooking Prospects and Partners

You Got The Lead, So Now What?

Ideas for nurturing your leads and retaining them as clients. ...more

Retention ,Conversion &Leads

March 22, 20236 min read

You Got The Lead, So Now What?

This is How Goodness Grows

How a culture of goodness evolves and spreads. ...more

Retention ,Conversion &Leads

February 20, 20237 min read

This is How Goodness Grows

Investing in Retention & Conversion

Developing a consistent retention and conversion process ...more

Existing Clients ,Dream 25 Team Retention Conversion &Leads

December 26, 20226 min read

Investing in Retention & Conversion
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